Technical Support

If you have a technical support request or a technical request regarding our products, their setup and use, please let us know in one of the ways listed in the Contact menu. Our engineers will contact you as soon as possible.

Product Support

Our technical customer service provides technical assistance and product support on working days. The support questions, product related problems can be reported to the following email address anytime: iotsupport@m2mserver.com

The submitted report will be registered in our electronic system with a solution ticket. You will receive an email notification of the ticket status. Then our Support team will be contacting you as soon as it will be possible.

Remote Assistance (M2M Quick Support)

If you require online technical support, our technicians will assist you to solve your case by a remote access to your computer system. Therefore you have to download and launch the M2M Quick Support tool. The connection also requires a login account and password, which can be asked from our Technical Support. Then our colleague will connect to the specified IP address and provide remote assistance by taking a remote screen capture.